Find Our Most Frequent Questions Below
A safari is a once in a lifetime journey and planning it is part of the process. We will make sure that the preparation of your tour is as smooth, pleasurable and stress-free as possible.Feel free to ask any question by email or phone. In this section we have summarised some of the most common ones. Reading our FAQ is always an excellent idea as there might be some details you haven't yet thought about.
Customer Support Questions
All our safaris include excellent Toyota Hilux adapted for the best safari experience with pop-up roof with unlimited mileage, all national parks entrances, camping fees and permits, unlimited water during the safaris, donations to the local communities and accommodation as agreed (on full board or all inclusive basis).
We do not include the country visas, and items of personal interest like souvenirs or extra services/tours not agreed beforehand. Tips are not included. Also, if after you book your tour, the government decides to apply increases in park fees, camping fees, concession fees or others, these shall be added to your contract as well. If applicable, local taxes are not included as they must be paid on-site by the traveler.
Yes, we do apply a penalty of 10% if you cancel more than 60 days before your tour, a 20% penalty if you cancel between 30 and 60 days earlier, a penalty of 50% if you cancel with 15 to 30 days notice, a 75% penalty if you cancel with 7 to 14 days notice, and a penalty of 100% if you cancel with less than a week notice.
We welcome payments via wire transfer, money transfer and credit card. Credit card transactions are processed through Pesapal (please note that there is a service fee for this payment method).
It is possible to issue your visa online or On Arrival. The latter is very straightforward and simpler. Do note the e-visa can take up to 3 weeks to be processed so if you will arrive soon we recommend getting it on arrival. In any case, please do keep in mind your passport needs to have at least 6 months of validity.
Well, we always recommend it because we like to start our safaris early in the morning and on the last day we like to avoid having to worry about reaching the airport on time. But, of course, we are flexible and we can start the safari when you arrive at the airport and can finish any safari with a drop off at the airport. However, in those cases, we always recommend flights arriving in the morning of the first day and flights leaving in the evening of the last day.
- All necessary documents: passport, vaccine certificate and others that might apply; - Any medication you might need: This should include medication for possible common situations like headaches or diarrhea; - Sunblock, sunglasses, hat, lip balm and moisturizer; - Binoculars: We do provide a pair of top notch binoculars per vehicle but feel free to bring your own which you may be more used to. Binoculars really make a big difference on a safari; - Clothes: Comfortable and casual clothing, with khaki, beige or green colours. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has pool or if you do a beach extension) and comfortable hiking shoes; - Insect repellent; - adaptor for G Type Plugs.
It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria.
